The Problem
Right now, Airbnb owns your guests.
Every booking through Airbnb or Booking.com means the platform controls the guest relationship — not you. When a guest leaves, that contact disappears.
Guest books via Airbnb
Airbnb owns that guest relationship — not you.
Guest checks out
They disappear. You never hear from them again unless they rebook through Airbnb — and you pay commission again.
You want to fill a quiet week
You have no way to reach your own past guests directly.
The Concept
Turn WhatsApp support into a guest relationship.
When a guest contacts your StayHost AI concierge via WhatsApp, their number is captured against your property — with their knowledge, through the act of messaging in.
Over time, this builds a list of your own guests — people who have already stayed with you and had a great experience. That's your most valuable marketing asset, and it currently exists only inside Airbnb's platform.
The vision: message past guests directly on WhatsApp when you have availability to fill, a seasonal offer to share, or simply want to stay front of mind. No algorithm between you and them. No commission to pay.
Commission on a direct repeat booking
Cheaper to retain a guest than acquire a new one
Open rates vs email — dramatically higher engagement
Use Cases
What you can do with your own guest list.
Fill off-peak dates
Message past guests with a seasonal offer for a quiet period. No commission, no middleman — just a direct WhatsApp message.
Encourage repeat bookings
A past guest who had a great stay is your most likely next booking. Staying in touch keeps you front of mind.
Build genuine guest loyalty
Guests who feel a personal connection to a property return. WhatsApp is a warmer channel than email newsletters.
Referrals and word of mouth
Happy guests refer friends and family. A timely message at the right moment can prompt a recommendation.
Where this feature is today
StayHost AI currently captures guest WhatsApp contacts through the concierge conversation flow — so the guest list is being built right now, from day one of use.
The owner-facing broadcast tool — the ability to message your past guest list directly from the Owner Portal — is on the product roadmap and not yet available as a live feature. We're building this openly and will notify early adopters when it launches.
We believe in being honest about what's built versus what's coming. If you join now, you start building your guest list today — and will be first to use broadcast messaging when it launches.