How It Works
From booking to concierge in four effortless steps.
Set up once. Your AI concierge handles the rest — around the clock, without you lifting a finger.
A guest makes a booking
Whether through Airbnb, Booking.com, or your direct booking channel — a stay is confirmed.
Sarah books a 3-night stay at your Harrogate property. She'll have questions before she arrives.
Guest sends a WhatsApp message
Before or during their stay, the guest sends a question via WhatsApp — the channel they already use every day.
"Hi, where can I park near the apartment?"
AI responds within seconds
Your concierge replies instantly — warm, accurate, and drawn from your property knowledge base.
"Hi there! 👋 Grove Road Car Park is just a 3-minute walk — open 24/7. Franklin Mount also has free evening parking nearby. Let me know if you need anything else!"
You're only contacted when truly needed
Complex situations, maintenance issues, or special requests are escalated to you intelligently. Everything else is handled.
A notification reaches you only when the AI genuinely needs your input — not for routine questions.
Both Sides of the Conversation
What your guest experiences.
Two very different perspectives — the same effortless result.
What your guest sees
Receives a WhatsApp link from their host
Taps the link and asks any question
Gets a warm, accurate answer within seconds
Feels looked after — without any wait
"Hi there! 👋 Grove Road Car Park is just a 3-minute walk — open 24/7. Let me know if you need anything else!"
— StayHost AI · replied in 4 seconds
What you see
Every conversation logged automatically in the Owner Portal
Escalations flagged instantly for issues that need attention
A clear record of what was asked and how it was handled
More free time — and fewer interruptions
Your dashboard shows every conversation, AI response, and escalation — without you having to be involved in any of it.